Return & Refund Policy

Last updated: April 7, 2026

At NovaRed, we want you to feel confident in your purchase. If something isn’t right, we’re here to help. Please review our return and refund policy below.

Return Eligibility

We offer a 14‑day return policy, meaning you have 14 days after receiving your item to request a return.

To be eligible for a return:

Items must be unused, unworn, and in the same condition as received
Items must include original tags and packaging
Proof of purchase (receipt or order confirmation) is required

Items that do not meet these conditions may not be eligible for a return or refund.

How to Start a Return

To request a return, please contact us at:

📧 hello@novared.us

Once your return request is approved, we’ll provide:

A return shipping label
Instructions on how and where to send your item

⚠️ Items sent back without first requesting a return will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item is:

Defective
Damaged
Incorrect

Contact us immediately at hello@novared.us so we can evaluate the issue and make it right as quickly as possible.

Exceptions & Non‑Returnable Items

Certain items are non‑returnable, including but not limited to:

Perishable goods (e.g., food, flowers, plants)
Custom or personalized items
Personal care or beauty products
Hazardous materials, flammable liquids, or gases

Additionally:

Sale items and gift cards are final sale and cannot be returned.

If you’re unsure whether your item is eligible, please reach out before requesting a return.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different item is to:

Return your original item (if eligible)
Place a new order once your return is approved

European Union 14‑Day Cooling‑Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Returned items must be: